*****PayPal Transaction Fees*****

For orders paid via PayPal, if a refund is requested due to customer-related reasons (e.g., order cancellation, incorrect shipping information, or change of mind), the original PayPal transaction fee may be deducted from the refund amount. This is because PayPal no longer refunds transaction fees to merchants for refunded payments since their policy update in 2019.

*****Non-Defective / Change-of-Mind Returns*****

If a return request is made due to personal preference, change of mind, price comparison, ordering the wrong item/model, or any non-quality-related reason, the original shipping fee is non-refundable.

Customers are also responsible for the return shipping cost unless the item received is defective, damaged, or incorrect.

Returned items must be in their original condition, including all original packaging, accessories, manuals, and included contents. Items showing signs of use may be subject to a partial refund or rejection of the return request.

✨ 30-Day Return Policy
You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received — unused, uninstalled, with all original tags, and in the complete original Spigen retail packaging. Proof of purchase is required.

📩 To start a return, contact us at: [email protected]

Once your return is approved, we will send you:
• 📦 A return shipping label
• 📘 Instructions on how and where to send the package

⚠️ Items sent back without first requesting a return will not be accepted.

If you have questions at any time, feel free to email us at [email protected].

🛠️ Damages and Issues
Please check your order immediately upon delivery. If the item is defective, damaged, or you received the wrong item, contact us right away so we can review the issue and make things right.

🚫 Exceptions / Non-Returnable Items
The following items cannot be returned:
• ❌ Sale items and clearance items (non-refundable)
• ❌ Two-pack / multi-pack items cannot be returned individually — the full set must be returned
• 📦❌ Items with damaged, missing, or severely deformed packaging (including Spigen boxes, EZ Fit frames, plastic trays, etc.)
• ❌ Used or installed items, or items showing wear
• ❌ Customized / personalized items
• ❌ Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, please reach out before sending it back.

🔄 Exchanges
The quickest way to get what you need is to return the item you have. After your return is approved, simply place a new order for the replacement item.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.

**PayPal transaction fees are non-refundable.**

If approved:
• 💰 Your refund will be processed back to your original payment method within 10 business days.
• 🕒 Your bank or card provider may need extra time to complete the posting.

If more than 15 business days have passed since your refund was approved, please contact us at:
📧 [email protected]