Shipping and Delivery
Find your delivery options, reference shipping fees and estimated transit times below. The options shown at checkout depend on your delivery address, the items in your basket and their fulfilment location.
All reference fees on this page are in US dollars (USD). Your checkout may display a converted local currency. The final shipping amount and any available promotion are shown before you pay.
1. Choose your delivery service
- Standard: tracked shipping with the standard estimated transit range for your destination.
- Priority: a priority shipping service with its own estimated transit range, where available. It is not a guaranteed arrival date and does not shorten the wait for a pre-order item.
- Pickup: collect your parcel from the carrier's designated collection point after receiving its notification.
- Home Delivery: delivery to your serviceable address. This describes the delivery method, not a faster shipping speed.
- Postal Pickup / Priority Pickup: collection from the local postal service, using the standard or priority option selected.
Only services available for your order are offered at checkout. A collection service does not include delivery to your door. The final-mile carrier and collection instructions are provided with your shipment information when available.
2. China-origin shipping fees and transit estimates
The following are reference base fees for orders fulfilled from China. The figures are shipping fees, not product prices. Transit estimates normally start after the carrier receives the parcel and do not include order preparation or pre-order waiting time.
Times are shown in business days unless a row explicitly says calendar days. Business days exclude the weekends and public holidays applicable to the warehouse, carrier and destination.
Asia and Pacific
| Destination | Service · USD base fee · estimated transit | Import charges |
|---|---|---|
| Japan | Standard · US$9 · 4–7 business days | Prepaid by us for this service |
| Singapore | Standard · US$6 · 4–7 business days | Recipient pays, if assessed |
| Malaysia — East (Labuan, Sabah, Sarawak) | Standard · US$7 · 5–7 business days | Recipient pays, if assessed |
| Malaysia — West / Peninsular | Standard · US$6 · 5–7 business days | Recipient pays, if assessed |
| Philippines | Standard · US$5 · 5–10 business days | Recipient pays, if assessed |
| Thailand | Standard · US$5 · 5–8 business days | Prepaid by us for this service |
| Vietnam | Standard · US$6 · 3–8 business days | Prepaid by us for this service |
| Sri Lanka | Standard · US$5 · 12–20 calendar days | Prepaid by us for this service |
| Kazakhstan | Pickup · US$5 · 9–15 business days | Recipient pays, if assessed |
| Australia |
Standard · US$7 · 7–15 business days Priority · US$12 · 5–9 business days |
Recipient pays, if assessed |
| New Zealand | Standard · US$8 · 7–12 business days | Recipient pays, if assessed |
Europe outside the EU
| Destination | Service · USD base fee · estimated transit | Import charges |
|---|---|---|
| United Kingdom |
Standard · US$6 · 6–8 business days Priority · US$11 · 3–5 business days |
Not prepaid; payment arrangements confirmed before dispatch |
| Switzerland | Standard · US$7 · 8–10 business days | Recipient pays, if assessed |
| Norway | Standard · US$7 · 8–10 business days | Not prepaid; payment arrangements confirmed before dispatch |
| Iceland | Standard · US$9 · 10–14 business days | Recipient pays, if assessed |
| Serbia | Standard · US$8 · 15–17 business days | Recipient pays, if assessed |
| North Macedonia | Standard · US$8 · 17–19 business days | Recipient pays, if assessed |
| Albania | Standard · US$8 · 21–23 business days | Recipient pays, if assessed |
| Ukraine |
Standard · US$5 · 10–12 business days Priority · US$10 · 6–8 business days |
Recipient pays, if assessed |
| Russia |
Postal Pickup · US$6 · 25–30 business days Priority Pickup · US$11 · 15–20 business days |
Recipient pays, if assessed |
| Moldova | Pickup · US$6 · 10–25 business days | Recipient pays, if assessed |
Americas
| Destination | Service · USD base fee · estimated transit | Import charges |
|---|---|---|
| United States — AK, HI, PR, USVI | Standard · US$10 · 10–15 business days | Prepaid by us for this service |
| United States — mainland (48 states + DC) |
Standard · US$8 · 7–12 business days Priority · US$12 · 5–8 business days |
Prepaid by us for this service |
| Canada |
Standard · US$8 · 10–15 business days Priority · US$13 · 7–10 business days |
Prepaid by us for this service |
| Mexico | Standard · US$8 · 10–20 business days | Prepaid by us for this service |
| Peru | Standard · US$9 · 20–25 business days | Recipient pays, if assessed |
| Colombia | Standard · US$8 · 10–20 business days | Recipient pays, if assessed |
| Brazil | Standard · US$9 · 22–35 business days | Recipient pays, if assessed |
| Ecuador | Standard · US$9 · 17–22 business days | Recipient pays, if assessed |
| Chile | Standard · US$7 · 10–12 business days | Not prepaid; payment arrangements confirmed before dispatch |
| Uruguay | Standard · US$8 · 30–40 business days | Recipient pays, if assessed |
| Argentina | Standard · US$10 · 15–17 business days | Prepaid by us for this service |
| Paraguay | Standard · US$8 · 20–30 business days | Recipient pays, if assessed |
| Bolivia | Standard · US$8 · 30–40 business days | Recipient pays, if assessed |
| Honduras | Standard · US$8 · 30–40 business days | Recipient pays, if assessed |
| Nicaragua | Standard · US$8 · 30–40 business days | Recipient pays, if assessed |
| El Salvador | Standard · US$8 · 20–30 business days | Recipient pays, if assessed |
| Costa Rica | Standard · US$8 · 20–30 business days | Recipient pays, if assessed |
| Guatemala | Standard · US$10 · 47–50 business days | Recipient pays, if assessed |
| Panama | Standard · US$10 · 54–57 business days | Recipient pays, if assessed |
| Dominican Republic | Standard · US$8 · 35–40 business days | Recipient pays, if assessed |
| Trinidad and Tobago | Standard · US$11 · 30–40 business days | Recipient pays, if assessed |
Middle East
| Destination | Service · USD base fee · estimated transit | Import charges |
|---|---|---|
| Israel |
Pickup · US$7 · 6–10 business days Home Delivery · US$10 · 6–10 business days |
Recipient pays, if assessed |
| Saudi Arabia | Standard · US$15 · 6–10 business days | Prepaid by us for this service |
| United Arab Emirates | Standard · US$8 · 6–10 business days | Prepaid by us for this service |
| Qatar | Standard · US$17 · 8–12 business days | Prepaid by us for this service |
| Kuwait | Standard · US$16 · 8–12 business days | Prepaid by us for this service |
| Bahrain | Standard · US$11 · 8–12 business days | Prepaid by us for this service |
| Oman | Standard · US$14 · 15–17 business days | Prepaid by us for this service |
| Iraq | Standard · US$10 · 12–15 business days | Recipient pays, if assessed |
Africa
| Destination | Service · USD base fee · estimated transit | Import charges |
|---|---|---|
| Nigeria | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Ghana | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Uganda | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Kenya | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Morocco | Standard · US$12 · 15–17 business days | Prepaid by us for this service |
| Tanzania | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Rwanda | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Angola | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Mauritius | Standard · US$7 · 15–17 business days | Recipient pays, if assessed |
| Madagascar | Standard · US$14 · 15–17 business days | Recipient pays, if assessed |
| Zambia | Standard · US$11 · 15–17 business days | Recipient pays, if assessed |
| Algeria | Standard · US$8 · 12–15 business days | Recipient pays, if assessed |
| South Africa | Standard · US$9 · 10–15 business days | Prepaid by us for this service |
Malaysia: East Malaysia here means Labuan, Sabah and Sarawak; the other listed Malaysian states and territories use the West Malaysia rate.
Alaska, Hawaii, Puerto Rico and the US Virgin Islands: the US$10 Standard service is available only for eligible postal codes and items. Coverage is checked before dispatch. A state or territory appearing at checkout does not establish serviceability for every address. Military addresses and other US territories are not included in this special-region service.
Longer-transit destinations: please review the country-specific estimate carefully before ordering for a deadline. For example, some destinations in Central America have substantially longer transit times than the main North American services.
Delivery coverage: we do not currently offer delivery to the European Union or the excluded EU territories, or to South Korea. Services elsewhere remain subject to the address and item eligibility shown for your order. If no suitable shipping option appears, please contact us before placing the order.
3. Understand the import-charge label
- Tax Prepaid: we handle the applicable import duties and taxes covered by that shipping service. If you receive a payment request for a charge that should be covered, contact us promptly with the notice and your order number so we can check it with the carrier. Do not ignore the notice's deadline. If you have already paid, retain the receipt.
- Customer Pays Tax: import duties, taxes and carrier clearance fees, if assessed, are payable by the recipient and are not included in the shipping fee. You may need to provide information requested for clearance.
- Tax Not Prepaid: import charges have not been prepaid under that service. We will confirm the payment arrangement before dispatch.
The label on the shipping option selected for your order applies to that service. Charges collected at checkout are shown in your order total. A tax-prepaid option does not mean that every shipping option, fulfilment location or future order has the same arrangement.
4. Order preparation and fulfilment location
In-stock orders fulfilled from China are normally prepared within 1–2 business days after payment confirmation. US-origin orders normally require 2–5 business days for preparation. Weekends, public holidays, address checks or an item-specific notice can affect processing.
Items may be fulfilled from China or another available location, including Japan, Hong Kong or the United States. The China-origin table above does not apply to every warehouse. A product's fulfilment location can change which services, fees and transit estimates are available.
For example, US domestic fulfilment currently has a separate Standard service at a US$5 base fee with an estimated 5–8 business-day transit time. It is different from China-to-US Standard and Priority shipping. Other warehouse-specific services are shown at checkout when applicable.
If a change of fulfilment location would change the agreed shipping fee or import-charge arrangement, we will contact you before proceeding with that change.
5. Pre-orders and orders shipped in more than one parcel
Pre-order and backorder products are not covered by the usual in-stock processing period. Refer to the estimate presented for your item when ordering and to subsequent order communications. A restock or dispatch estimate is separate from transportation time after dispatch.
An order containing in-stock and pre-order items may be dispatched together or in separate parcels, depending on availability and fulfilment location. Please contact us before ordering if you need a particular item urgently. Any proposed additional delivery arrangement or charge will be explained before you agree to it.
Orders fulfilled from multiple locations may have combined shipping charges at checkout. Where an order is split, each parcel can have its own tracking number and arrival date.
6. Tracking, local delivery and collection
We provide shipment tracking after dispatch. A newly created label may not yet show a carrier acceptance scan. If the tracking information is missing, unclear or appears inconsistent, contact our support team with your order number.
For collection services, wait for the carrier's pickup notification and follow its instructions for the location, identification and collection deadline. We cannot promise a particular collection point unless it has been confirmed for your shipment. Please provide a working phone number and monitor carrier messages.
Postal delivery practices vary by destination. Some services may require collection at a local post office even when a street address has been provided.
7. Address changes, delays and delivery problems
Please enter the recipient's full name, complete street address, postal code and a reachable phone number. Contact us immediately if you notice an error. Once a parcel has entered the carrier network, an address change, interception or redirection cannot be guaranteed.
Transit ranges are estimates. Customs inspections, severe weather, transport disruption and local holidays can extend delivery. If your parcel passes its estimated range, contact us so we can check the shipment; you do not need to wait for a long-delay guarantee before asking for help.
If tracking shows delivered but you cannot locate the parcel, check with your household, reception or the stated collection point and contact us promptly. We can request delivery information from the carrier.
For damaged parcels, missing contents or an incorrect item, retain the packaging and shipping label and send us photos with your order number. If a parcel is confirmed lost in transit, we will arrange a replacement or refund. For China-origin international postal shipping, we retain our existing full-refund guarantee if your package has not been delivered within 90 days; contact us with your order details for assistance.
8. Uncollected parcels, refusal and returns
Please complete any required collection or clearance steps within the deadline given by the carrier. International 4PX parcels that are not collected in time will be destroyed under the carrier's policy and will not be returned to us. Contact us immediately if a notification is unclear or you cannot complete the required step.
Refusing delivery or leaving a parcel uncollected is not a substitute for an approved return. Return and refund eligibility is handled under our Refund Policy and applicable consumer rights. Contact us before sending an item back; the correct return address may differ from the address on the original parcel.
Need help with your shipment?
Contact Erawish with your order number, destination and tracking number, if available. Our team can check the information for your specific shipment.