Returns & Refunds

This guide explains how to request help with a return, exchange or refund. Eligibility, exclusions and payment conditions are set out in our formal Refund Policy.

1. Contact us before returning an item

You have 30 days after receiving your item to request a return under our current policy. Contact our support team with your order number, the item and the reason for your request. For damage, a fault or a wrong item, include clear photographs of the item, packaging and shipping label.

Wait for approval and the correct return instructions before posting anything. The original shipping label or company contact address is not necessarily the return address. An item sent back without prior approval may not be accepted.

2. Keep the item and all included packaging

For an eligible change-of-mind return, keep the item unused and uninstalled, with its original packaging, labels and included parts. Proof of purchase is required. Review the formal policy for non-returnable items and other exclusions. If the item arrived defective, damaged or incorrect, contact us so we can assess the issue.

3. Understand shipping costs and refund adjustments

For non-defective or change-of-mind returns, the original shipping charge is non-refundable and the customer normally pays return shipping, as described in the Refund Policy. Faulty, damaged or incorrect items are assessed separately by our support team.

Any payment-processing fee adjustment follows the conditions stated in our formal policy. We will explain the applicable return arrangement when your request is reviewed.

4. After an approved return

Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are normally processed to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds. If more than 15 business days have passed since approval, contact us.

For an exchange, contact us first. Depending on the case, the arrangement may be to return the approved item and place a new order for the replacement.

Has your parcel not arrived?

Contact us with your order and tracking number so we can investigate. Refusing delivery or leaving a parcel uncollected is not an approved return method. International 4PX parcels not collected in time will be destroyed under the carrier's policy and will not be returned to us. Follow the carrier's deadline and contact support immediately if instructions are unclear.

Shipping & Delivery · Formal Refund Policy · Contact support